Office Hours and Scheduling Appointments

Our office is open Monday through Friday, 8 a.m. – 5 p.m.

Physician visits are by appointment only.

Our office staff will make every attempt to honor all time commitments. We ask that you will do the same for us. If for any reason you are unable to keep a scheduled appointment, please call our office as soon as possible to cancel or reschedule.

Because emergencies are common in neurosurgery, our neurosurgeons may be delayed during office hours. We will make every attempt to see you as soon as possible. If you cannot wait, we will reschedule your appointment for the next available time.

Your Appointment

New patients should arrive 15 minutes early. This allows time to register you properly. If you are an established patient, please update our staff with any address, phone number or insurance changes that may have occurred since your last visit.

You will be asked to bring any medical records and radiology films (MRI, CT, etc) that relate to your visit. Please bring a current list of all medications and any history of drug allergies.

Please allow 1 – 1 1/2 hours for your first appointment if you are a new patient. Your medical history, all reports and x-rays will be reviewed so that the neurosurgeon can recommend the appropriate treatment. If surgery is recommended, the benefits and risks will be explained to you in full detail.

Have a Question?

Our staff is available to take your calls during regular office hours. If you have a medical question, please ask to speak to one of our physician assistants or nurse clinicians. If you call after office hours, please give all information to our answering service and they will contact the neurosurgeon on-call, who will answer your question as soon as possible.

Prescription Refills

If you are calling for a prescription refill, please call during regular office hours only. Give your name, telephone number of your pharmacy and medication name and number. Please allow 24 hours for all prescriptions to be called in. If a prescription refill is denied for any reason, our staff will contact you. In order to keep accurate medical records, we do not fill prescriptions during evening or weekend hours, as patient records may not be available during these times.

Emergency Care

If you are experiencing an urgent problem or severe pain, please call our office first during regular hours. We will have someone call you as soon as possible. In a true emergency, or if you feel the problem is life threatening, please call 911.

Billing and Financial Policies

We will file all of your insurance claims, both primary and secondary for all office visits and any surgical procedure that you have. It is you responsibility to keep our staff updated with any changes in your insurance coverage. You are responsible for obtaining any referrals that are needed from your primary care physician.

We do accept Visa/Mastercard as payment for services. Co-payments are due on the date of service. If you do not have insurance coverage we will work with you to set up a payment plan. A down payment will be required for services if you do not have insurance coverage.

If you visit is a result of a worker’s compensation claim or personal injury claim, it is your responsibility to give our office accurate information on your first visit regarding date of injury, claim number, insurance carrier with address and phone number and the name and phone number of your attorney. This information is required to properly submit your claim. If we do not receive this information, or if payment is denied, payment will be your responsibility.

Our clinical staff will fill out disability forms at your request. We need a minimum of 72 hours to complete these forms. Please mail or bring in forms with a stamped envelope addressed to the proper company.

If you have questions regarding these policies, please call our office and speak with the Billing Manager or Clinic Administrator. We will assist you with any questions or concerns you may have regarding your bill.

If you have further questions concerning any of our policies, please discuss these with our staff at your next office visit or by telephone.

FAQ

Office Hours and Scheduling Appointments

Your Appointment

Have a Question?

Prescription Refills

Emergency Care

Billing and Financial Policies

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